Short answerSay plainly that the assistant is automated, that answers can be wrong, what it cannot do and how to reach a person. Place it where visitors see it before they chat. Rules differ by country, so check yours.
Short lines
- "You are chatting with an automated assistant. It can make mistakes."
- "This assistant answers from [company] documents. For account or legal questions, contact [link]."
- "Please do not share passwords or payment details."
Longer notice
This assistant is automated and uses AI. Its answers are general information based on our documents and may be incomplete or out of date. It does not give legal, medical or financial advice. To reach a person, contact [email or link]. Messages may be processed by [AI provider]. See our privacy policy at [link].
Where to put it
- Above or beside the chat box.
- In the first message the bot sends.
- In your terms and privacy pages (privacy notice checklist).
This is not legal advice; requirements vary and some places have specific rules for AI disclosure. See public bot protection and guardrail lines.
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