Short answerSplit big files by topic into focused documents with clear titles and keep each section self-contained. Smaller, well-named files are usually easier for retrieval to match than one giant document.
When to split
- One file covers many unrelated topics.
- The file is hundreds of pages and answers mix up.
- The platform has a per-file size limit.
How
- Split along natural headings: one product, policy or topic per file.
- Start each file with a title and a one-sentence summary.
- Keep sections self-contained: avoid "as mentioned above".
- Use clear file names:
refund-policy-2026.pdf, notfinal-v3.pdf. - Add a short FAQ file with the questions people really ask.
Test
Ask one question per file and check the right file is used: testing. See knowledge base migration.
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