Short answerInternal assistants can stay in a workspace tool such as a plugin or project. Customer-facing bots need a public page or embed, abuse protection, cost control and tested answers.
| Internal | Customer-facing | |
|---|---|---|
| Access | Logged-in team members | Anyone with a link or on your site |
| Good fits | Plugins, projects | Hosted page, API build |
| Main risks | Permissions, stale files | Wrong answers, abuse, API cost |
| Testing | Team spot checks | Formal test set |
For public bots
- Put your own API key behind a service so visitors never see it.
- Rate-limit messages.
- Tell visitors the bot is automated and may be wrong.
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