Short answerProduct help bots live on documentation. Keep docs as clean, dated files with version numbers, decide where the bot appears, treat account lookups as integrations and hand off to support when stuck.
- Docs as knowledge. Export help articles as text, one topic per file, with product version and date (splitting, naming).
- Versioning. Say which product version an answer applies to; retire old docs.
- Placement. A help-center link or an in-app chat; for in-product assistants see SaaS migration and embedding.
- Account lookups need authenticated API calls: Actions.
- Escalation to support: handoff.
Test with real support questions: support GPT guide.
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