Short answerSupport bots live or die on accuracy and escalation. Move policies as short clear files, keep a human handoff, rebuild any ticketing Actions, and test with real past tickets.
What matters most
- Accurate policies. Put refund, shipping and warranty rules in short, dated files.
- Escalation. Instruct the bot when to hand off and to whom.
- Tone. Match your brand voice: tone guide.
- Actions. Order lookups or ticket creation must be rebuilt: Actions migration.
Test with real tickets
Replay 20 past tickets and score accuracy and escalation using the scorecard. Customer-facing bots also need abuse protection.
A hosted page answers from instructions and files only and has no ticketing connection; see hosting limits.
Not sure it is simple enough to do yourself?
Tell us what your GPT does, whether it uses Actions and how many files it has. We will say what will break and what a rebuild involves. The audit is free.
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